Conflict & Drama
Conflict is inevitable in skating. You work with the same people a lot, see the same people a lot and are working really hard. Here are some common conflicts and how people are expected to handle them.
Conflicts Between Skaters
If you are not getting along with another skater, here is what you do:
1.) Tell the other skater you don’t like what they are doing. They may not know what they are doing is not okay with you. See if you can resolve it between yourselves first. This is strongly encouraged. Skaters are often times more astute at handling kid problems than myself.
2.) If the other skater is continuing to bother you, tell me what is going on IMMEDIATELY. I would like to witness the situation for myself and/or hear about the issue from both skaters in the present moment. If you tell another coach, they will have you come to me.
3.) If the situation is concerning, especially if it violates the U.S. Figure Skating Code of Conduct, I will email the parents of the skaters with the issue and how the situation was handled and what I believe we should do going forward.
4.) If the problem happens a second time, Melissa will engage the club so skaters can go through the “Conflict Resolution Process.” This is why the process exists, and one of the reasons why the club was created.
5.) Also, please remember that kids make mistakes and are learning. It is our job as adults to guide them, so be mindful of a situation and if it is happening because kids are still growing up.
6.) Skaters~ you have a choice if you engage in certain behaviors or not. Surround yourself with skaters who are a good influence on you and stay away from people who are not. You cannot control everyone else, but you can control yourself.
Conflicts Between Parents
Parents are expected to act professional and respectful at all times. You are adults. You may not like another person or their child, but you know how to conduct yourself graciously and have professional interactions.
Be kind and polite to others. Do not put me or your skater in a weird situation due to your behavior. Sometimes your behavior can impact the opportunities available to your skater.
Conflicts Between Myself and a Family
If you are having an issue with you something, families are expected to communicate and thoroughly address the issue with me.
Plan to have an in person discussion or a Google Meet meeting about it. Either schedule a monthly check-in or, preferably, text me that you have an urgent matter to discuss and a one sentence description of what is going on. I will let you know my soonest, reasonable availability.
Sending me texts, a quick phone call when I’m in between ice sessions are not always thoroughly going to address the issue or allow us to have time to think of a smart solution.
Drama
Drama needs to be kept to a minimum, preferably none~ it slows down everyone’s momentum.
If people do the work that they are supposed to do and focus on the skating, drama is not an issue.
Drama oftentimes puts me in a strange predicament, especially if it is between my own skaters, so I try to take as neutral of a route I can take (within reason) so do not mistake my neutrality/professionalism as I do not care. I am handling it as professionally as I can.
However, do not pull me into drama. If skaters themselves, parents or the Great River board can fix the issue without slowing down skater’s momentum or my business, then they are the better solution.